Careers in Customer Experience
At the forefront, Customer Experience team members listen carefully to our customers and make sure their needs are addressed quickly and effectively. We know that helping people starts with being good listeners.
Customer Experience (First Notice of Loss)
Customer Service Representative
Provides support to escalated customer service concerns via Phone, E-mail, Online Chat, and Social Media.
Monitors and audits calls to ensure customer service standards are met.
Call Center Trainer
Prepares and conducts training and educational programs in support of the business.
Manages daily activity of the department.
Billing and Collections
Answers calls related to billing inquiries for all lines of business.
Account Services Representative
Processes complex and irregular receivables.
Oversees the daily workflow and operations of Billing Representatives; resolves complex customer issues.
Assists in supervision of daily department activity.
Working for Mercury has been the highlight of my career. Mercury has provided me with the tools and support needed for me to be successful in my job. But there is more that Mercury has to offer, and that’s the family culture in which we work. It’s this environment that makes working for Mercury so different and more rewarding than other companies.
We offer a variety of benefits to help our Team Members reach their health, retirement and professional goals!
Health and Financial
- Medical, Dental, Life & Vision Insurance
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Retirement Savings Plan with Company Match
- Bonus program
- Flexible work-life balance
- Vacation & sick days
- 8 Paid holidays & 1 floating holiday
- Bereavement Days
- Military Leave
- Family Medical Leave
Team Member Perks
- Employee discount on Auto Insurance
- Professional development
- Education assistance
- Casual attire for in-office positions
- Business attire dress code for customer facing positions
- Social events & selfie opportunities